Terms and Conditions

Last Modified: January 2018

  1. Introduction

1.This web store (Web Store) is owned by and/or operated by or on behalf of Lavenham Leisure Limited (Lavenham/we/us). If you have any questions regarding the Web Store or these terms and conditions, or in the unlikely event that you have any complaints about any products or services purchased by you from this Web Store, you can contact us at:

Lavenham Leisure Ltd,
24-25 Churchfield Road,
Sudbury,
Suffolk,
CO10 2YA
United Kingdom

+44 (0) 1787 379535
customerservice@lavenhamjackets.com

VAT number: 666090914
Registered in England
Registered No: 3171370

  1. Scope

1.These terms and conditions, together with any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together Terms) apply to all orders submitted by you for products made available by us for purchase over the Web Store. Please read these Terms carefully.

Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

  1. Please save or print a copy of these Terms and Conditions for future reference.

  2. Acceptance of Orders

1.You agree that your order is an offer to purchase the products listed in your order (Products) on these Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.

2.After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the Products you have ordered. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of a contract of sale between us and you will not take place unless and until the Products have been despatched to you.

3.In the event prolonged inactivity causes your connection to our Web Store to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection.

4.Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. All information on our Web Store is an invitation to treat only and is not an offer or unilateral contract. Your order represents an offer by you to purchase the products.

5.If products are shown on our Web Store but are not available or are incorrectly priced or otherwise incorrectly described, we shall not be obliged to sell you such products.

6.You will only be charged for products which have been despatched to you (together with the relevant delivery charges and any card processing charges).

7.Although we have made all reasonable efforts to correctly display product colours on the Web Store, we cannot guarantee that these will be accurately represented.

  1. Prices

1.All prices on this website are stated in British pounds sterling. They include any VAT payable and include delivery charges.

2.We endeavour to ensure that all pricing information on the Web Store is correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product's correct price is lower than the price stated on the Web Store, we will charge the lower amount and send you the Product. If a Product's correct price is higher than the price stated on the Web Store, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply Products at an incorrect price.

3.Lavenham may vary the prices listed on this website at any time and without any notice.

  1. Payment Terms

1.The total cost of your order will be the purchase price for the Products, including delivery charges.

  1. More information about the payment methods that we accept, and details of when an order will be charged to your account can be found in our Shopping information.

  2. Please note that we accept payment in British pounds sterling only.

  3. You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

  4. Invoicing

  5. Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

  6. Delivery, title and risk

  7. Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes. Please note that there are restrictions on the locations to which we deliver products purchased from our Web Store. Details of the locations to which we deliver are available from us on request.

2.Title in the Products will pass to you on the latter of:-

3.the date on which we receive payment in full for such Products; and

4.the date of delivery of such Products to your nominated address.

5.Once a Product has been received by you, all risk of damage to, or loss of, the Product shall pass to you.

6.We shall be entitled to (a) deliver the Products in instalments and each instalment shall be deemed to constitute a separate contract and (b) supply only part of an order.

8.Cancellation and returns

  1. Should you wish to cancel or return any Products, you may only do so in accordance with our Cancellation & Returns Policy. This Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

UK Customers Returns Policy

You can return items within 14 days of receipt for a refund of that item or exchange it to a different size or colour of the same item. To return items use Royal Mail Recorded Delivery and make sure you get a proof of posting, the goods are the customer's responsibility until they reach the Lavenham warehouse.

The customer is responsible for the payment of returns, unless you have received a faulty item or incorrect item then send to Lavenham using Royal Mail Recorded Delivery and please enclose a copy of your receipt of postage in your parcel and Lavenham will refund the cost of postage on to the card that was used to make the original purchase.

All returns to be sent to;

Returns
Lavenham Leisure Limited
24-25 Churchfield Road
Sudbury
Suffolk
CO10 2YA

International Returns Policy

You can return items within 14 days of receipt, but please contact Customer Services regarding your return. customerservice@lavenhamjackets.com

  1. Intellectual Property

1.The "Lavenham" trade mark as well as all trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and patents (Intellectual Property), which appear on our Products, Web Store, accessories or packaging, whether registered or not, are and remain the exclusive property of Lavenham. Any reproduction, whether complete or partial, modification or use of the Intellectual Property, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as is any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo.

  1. Exclusion of Warranties

1.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LAVENHAM DISCLAIMS AND EXCLUDES ALL OTHER TERMS, CONDITIONS AND WARRANTIES IN RELATION TO THE PRODUCTS AND SERVICES WHETHER EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE OR ARISING FROM ANY PREVIOUS COURSE OF DEALING OR USAGE OR TRADE PRACTICE.

  1. Limitations of liability

1.Nothing in these Terms limits or excludes our liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be limited or excluded by applicable law.

2.Subject to Section 11.1 above, we will not be liable, whether in contract, in tort (including, without limitation, negligence), or otherwise arising out of or in connection with these Terms for any:

3.economic losses (including, without limitation, loss of revenues, data, profits, contracts, business or anticipated savings); or

  1. loss of goodwill or reputation; or

  2. special or indirect losses suffered or incurred by you arising out of or in connection with these Terms.

This Section 11 does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

  1. Data Protection

1.If you wish to purchase Products on the Web Store you must provide us with the information required by us. By entering information on the Web Store you represent and warrant that (i) you are using your actual identity; and (ii) all information you provide is true, accurate, current and complete as at the time you provide us with that information.

2.By placing an order you agree and understand that we may store and process your personal data. Lavenham fully respects the privacy of individuals who access and use this Web Store.

  1. Assignment, subcontracting etc

  2. We reserve the right to transfer, assign, novate or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing.

  3. Amendments to these Terms

  4. We reserve the right to make changes to these Terms at any time. You, and any contract of sale between us, will be subject to the version of these Terms in force at the time you order the Products or Services in question from us.

  5. Events beyond our reasonable control

  6. We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control.

  7. Severance

  8. Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable form and not affect the enforceability of any of the other provisions of these Terms.

  9. Governing law and jurisdiction

These Terms and all transactions relating to this Web Store are governed by English law and you, and we, hereby submit to the non-exclusive jurisdiction of the English courts.

  1. Gift Voucher Terms & Conditions

  2. Lavenham Gift Vouchers are only valid for a limited time only and must be used by the date shown on the voucher. The Gift Voucher will have a limited time of 1 year, the year will be from the date that the Gift Voucher was purchased.

  3. Lavenham can't be responsible for any deleted or stolen Gift Vouchers.

  4. Lavenham recommends that the purchaser should ensure that the delivery email address is entered correctly, as we can't take any responsibility if someone other than the recipient has used the voucher.

  5. Lavenham recommends that the purchaser ensures that the recipient has received the email Gift Voucher and the recipient keeps the email safe.

  6. Lavenham can't take any responsibility if emails get caught in spam filters or capacity of the recipient's mailbox as this is out of Lavenham's control.

  7. The Lavenham Gift Voucher can only be used on the Lavenham website https://www.lavenhamjackets.com/

  8. Any refunds that will be made in the same way that the original payment was made; either by Debit/Credit Card.

  9. Lavenham reserves the right to vary these term and conditions.

  10. Special Offer/Discount Codes

The terms and conditions will be stated at the time of the special offer/discount code.

Lavenham’s Usage Rights for Your Content

Why am I here?

You’re probably here because we loved the content you posted tagging Lavenham or incorporating Lavenham products and we reached out to you about using it for our brand marketing.

By responding “#YesLav” to our message, you represent and warrant that: a. you are 18 years of age or older; b. you own all rights in and to your content and it is not copied from any third party; c. you have permission from any person(s) appearing in your content to grant the rights set out in these terms and conditions; d. you waive (or if waiver is not permissible by law, will not assert) any moral rights or other rights with respect to authorship or integrity of the content (so that we can, for example, elect to crop, scale, or change the colour of the content when being used by Lavenham); e. Lavenham’s or any of its affiliates’ use of your content does not infringe the rights of any third party or violate any law; and f. you have read and you agree to the following terms and conditions. What happens if I respond with #YesLav? By responding “#YesLav”, you grant the companies within the Lavenham group and any authorised “Lavenham” partners, appointed from time to time an unlimited, free, non-exclusive, assignable, sublicensable, perpetual, worldwide licence to reproduce, display, perform, distribute, archive, edit, adapt, modify and otherwise use your content, both as digital and non-digital content. Lavenham, companies within the corporate group, and any authorised “Lavenham” partners may use the content as follows: • on websites (including but not limited to use alongside shoppable links and product carousels); • in-store; • in print; • digital and non-digital event activations; • in visual marketing, on marketing emails, and internal communications; and • social media accounts (including paid for advertising).

We may exercise our rights anywhere in the world, and our licence is perpetual, meaning that we may use the content unless or until you contact us and ask us not to. However, Lavenham shall have no obligation to use your content. How will Lavenham, companies within the group, and any authorised “Lavenham” partners use my photo/video?

Lavenham, companies within the corporate group, and any authorised “Lavenham” partners may, in their sole discretion, include your name, handle or byline when using your content in accordance with these terms. The licence being granted herein is non-exclusive, meaning you can still use your content for your own purposes and let others use it for their purposes too.

Privacy

We respect your privacy, so we only process your personal information (including your social media username, handle and/or byline) as necessary. We only use this personal information for the purposes of: a) contacting you about this licence (for example, to ask for your consent to use your content); b) keeping a record of the content and your consent; c) utilising your content in accordance with the terms of this licence; d) for crediting you for your content; or e) for sharing your personal information with companies within the corporate group, and any authorised “Lavenham” partners so that they can use it for the purposes of a)-d) above.

Please see our Privacy Policy here https://www.lavenhamjackets.com/gb/pages/privacy-policy for more information on how and why we process your personal information, how you can contact us to request details of the personal information we hold about you, and the security measures we put in place to protect your information.

What if I change my mind?

If you change your mind, you can simply email customerservice@lavenhamjackets.com to revoke this grant of rights. We will aim to action your request as soon as possible – and will certainly respond to your initial email within 30 days.

Indemnity and Limitation of Liability

To the maximum extent permitted by applicable law, in no event will Lavenham or its affiliates be liable for: (i) any direct, special, indirect, incidental or consequential loss, costs, damages, charges or expenses; (ii) loss of profits, (iii) loss of business, contracts, goodwill, business opportunities; (iv) loss of income or anticipated savings; (v) loss or corruption of data or information; or (vi) any degradation which occurs in relation to the use of your content as described above, whether arising in tort, or in contract, even if we have been advised of the possibility of such damages.

Nothing in these terms limits any liability which cannot legally be limited, including but not limited to liability for death or personal injury caused by negligence and fraud or fraudulent misrepresentation.

By responding “#YesLav”, you agree to defend and hold Lavenham and any person acting on Lavenham’s behalf harmless from and against any claims, damages, liabilities, costs and expenses in connection with our use of your content as described above.

These terms are governed by English law and any disputes in relation to them are subject to the exclusive jurisdiction of the English courts.

Terms & Conditions for the Lavenham x The Suffolk Social Media Prize Draw (the “Prize Draw”)

  1. Introduction a) The Prize Draw is organised and run by Lavenham Leisure Limited (“Lavenham”), who can be contacted at 37 Mount Pleasant, Clerkenwell, London, WC1X 0AA. b) By entering this Prize Draw you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Lavenham, which are final and binding in all matters related to this Prize Draw. c) The Prize Draw starts at 08/08/2024 at 9:00 GMT and ends at 25/08/2024 at 23:59 GMT (the “Prize Draw Period”).

  2. Who can enter this Prize Draw? a) Participants must: i. have a valid email address; ii. be a resident of the United Kingdom with a United Kingdom postal address; and iii. be aged 18 or over. b) The Prize Draw is not open to directors, members, partners, employees, agents or consultants of Lavenham, any person who directly or indirectly controls or is controlled by Lavenham, or any supplier of goods or services in connection with the Prize Draw, or their spouses, life partners, business partners or immediate family members. c) By entering the Prize Draw you hereby warrant that all information submitted by you is true, current and complete. Lavenham reserves the right to verify the eligibility of all participants and disqualify a participant for submitting false information.

  3. How does the Prize Draw work? a) No purchase is necessary to enter the Prize Draw and entry is free. b) To enter the Prize Draw, during the Prize Draw Period participants must submit their name, telephone number, and email address on the relevant form on the Lavenham website (www.lavenhamjackets.com/gb/) (an “Entry”). b) Each participant can only enter the Prize Draw once. Only the first Entry by each participant will be accepted and constitute a valid Entry. c) All Entries must be received by Lavenham during the Prize Draw Period or they will be void. Lavenham will not accept responsibility for: i. Prize Draw Entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or ii. any change in dates, times or cancellations or other arrangements that may prevent a winner from accepting, taking or using a prize. d) On 28/08/2024, 1 winner will be selected at random, using a random computer-generated process, from all valid Entries received. e) The winner will be notified on 28/08/2024 via the email address they used to enter the Prize Draw (“Notification”).
    f) The prize must be claimed by emailing Lavenham using the email address used to enter the Prize Draw in accordance with the instructions in the Notification message, within 5 working days of the Notification (the “Claim Period”). In order to receive their Prize, the winner will also need to provide Lavenham and/or The Suffolk with any further information requested by Lavenham and/or The Suffolk, in accordance with the instructions set out in the Notification within this Claim Period. g) Failure to claim the Prize in accordance with the instructions in the Notification within the Claim Period will result in the forfeit of the Prize and an alternative winner will be chosen. h) The winner may be required to provide Lavenham with proof of identification in order to verify compliance with the eligibility requirements for the Prize Draw. i) If a winner is found to be ineligible or fails to comply with the Terms, then the winner may, in Lavenham’s sole discretion, be disqualified and an alternate winner will be selected.

  4. What is the Prize? a) There will be 1 winner from the Lavenham website. b) The winner will receive an overnight stay for two at The Suffolk (152 High St, Aldeburgh IP15 5AQ) including a choice of cooked or continental breakfast for two including choice of beverage (served 8-10am), three course dinner for two chosen by the winner and their guest from The Suffolk’s a la carte menu with wine pairings (or non-alcoholic alternatives) chosen by The Suffolk team (the “Prize”). The restaurant menu posted at https://the-suffolk.co.uk/restaurant/ is illustrative of the menu selection available, subject to seasonal menu refresh and availability of produce.
    c) Both the winner and the winner’s guest must be 18 years of age or older. d) No portion of the Prize is available for redemption on a Public Holiday.
    e) The overnight stay reservation is subject to availability and must be booked in advance. In order to book, the winner must contact The Suffolk through the email address given in the Notification. f) The booking must be made within 3 months of the Notification, for stay within one year of the date of booking. g) The Suffolk is closed on Mondays and Tuesdays and bookings cannot be accepted for these days. h) The overnight stay portion of the Prize relates to one room which is able to accommodate two persons only. Any one of The Suffolk’s six rooms may be booked, subject to availability. Two of the six rooms are able to accommodate a twin bed option. i) Dietary requirements are able to be accommodated. The winner is responsible for informing The Suffolk of any dietary requirements or allergens. j) The Suffolk is wheelchair accessible. k) Entry to The Suffolk shall be at the sole discretion of The Suffolk. It is the responsibility of the winner and the winner’s guest to ensure that they comply with the rules of The Suffolk at all times. Lavenham shall not be responsible for any decision by The Suffolk to deny entry to the winner and/or the winner’s guest. l) The Prize is organised and run by The Suffolk. Any decisions regarding the Prize are at the sole discretion of The Suffolk. m) The Prize is non-transferable, non-exchangeable, and has a cash value of zero. The Prize is for personal use only and is not for resale. The Prize may be forfeited in the event that Lavenham determines that the Prize is being misused. Lavenham reserves the right to substitute the Prize with a prize of an equal or greater value in its absolute discretion.

  5. General a) Lavenham reserves the right to amend the rules of the Prize Draw, to withdraw the Prize Draw at any time if circumstances beyond its control make this unavoidable, or to cancel the Prize in the event of non-compliance with these Terms. b) Lavenham will use your personal details to contact you for administrative purposes relating to this Prize Draw. c) If you have elected to be added to Lavenham’s email database, you will also receive promotional emails with offers, news, products, and information. You can unsubscribe at any time. d) Lavenham and The Suffolk will keep your personal information safe and will use your personal information in accordance with the privacy policy available on their websites (www.lavenhamjackets.com/gb/pages/privacy-policy and https://the-suffolk.co.uk/privacy-policy/). e) The winner’s surname and geographic location will be made available. The winner will have the right to object to this information being published or to request a reduction in the amount of information being published. Lavenham may be required to provide this information to the relevant regulatory authorities. f) The decision of Lavenham regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it. g) Any cancellation or changes will be posted on the relevant Prize Draw page at https://www.lavenhamjackets.com/gb/ h) With the exception of liability which cannot be excluded by law, Lavenham is not liable for, and you release Lavenham from, liabilities relating to any direct or indirect loss or damage which is suffered, as a result of entering the Prize Draw, failing to win, winning, accepting or using a Prize. i) This Prize Draw is run by Lavenham, it has no affiliation with Facebook or Instagram, and they have no liability whatsoever for the running of this Prize Draw. Any complaint about the Prize Draw should be directed to Lavenham and not Facebook or Instagram. j) If you require any help or have any enquiries relating to these Terms please contact Lavenham at the address above. k) These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales