UK Customers Returns Policy
You can return items within 14 days of receipt for a refund of that item or to exchange it to a different size or colour of the same item, depending on stock. Please ensure the original labels are attached to the garment.
To return items please complete the returns form that was in your original parcel and send using a recorded or tracked service and ensure you keep a proof of posting, the goods are the customerâ€™s responsibility until they reach the Lavenham warehouse.
The customer is responsible for the payment of returns, unless you have received a faulty item or incorrect item then send to Lavenham using Royal Mail Recorded Delivery and please enclose a copy of your receipt of postage in your parcel and Lavenham will refund the cost of postage on to the card that was used to make the original purchase.
All returns to be sent to;
Lavenham Leisure Limited
24-25 Churchfield Road
We always hope that the Lavenham products you gift are well received, but should you need to return an item(s) here our Extended Returns Policy for Christmas 2019:
Orders placed between Friday 1st November 2019 and Sunday 15th December 2019 can be returned up until Sunday 12th January 2020. All returns are subject to our standard Returns Policy.