Extended Christmas Returns

We have extended our returns period to 45 days over the festive season.

Made to Order

Some of our items, particularly our classics, are made to order. Our artisans can turn a garment round in just a few days, but if you need something in a hurry please contact our customer service team customerservice@lavenhamjackets.com for an estimated delivery date.

UK Deliveries

Standard Delivery - Royal Mail Recorded, 2-5 working days delivery

International Deliveries

For International Deliveries for up to 2 jackets we will use Royal Mail International Tracked & Signed.

For Horse Rugs and any orders for more than 2 jackets we will use Interlink, which is also tracked and signed, orders will be delivered between 5-10 working days depending on the country.

* Please contact customerservice@lavenhamjackets.com if you require any further information.

UK Customers Returns Policy

You can return items within 45 days of receipt for a refund of that item or to exchange it to a different size or colour of the same item, depending on stock. Please ensure the original labels are attached to the garment.

To return items please complete the returns form that was in your original parcel and send using a recorded or tracked service and ensure you keep a proof of posting, the goods are the customer’s responsibility until they reach the Lavenham warehouse.

The customer is responsible for the payment of returns, unless you have received a faulty item or incorrect item then send to Lavenham using Royal Mail Recorded Delivery and please enclose a copy of your receipt of postage in your parcel and Lavenham will refund the cost of postage on to the card that was used to make the original purchase.

All returns to be sent to;

Returns
Lavenham Leisure Limited
24-25 Churchfield Road
Sudbury
Suffolk
CO10 2YA

International Returns Policy

You can return items within 14 days of receipt, please contact Customer Services regarding your return. customerservice@lavenhamjackets.com

For more details please read our Terms & Conditions