Current Update

As we dispatch all online orders directly from our factory, the closure has made logistics rather difficult. We plan to commence shipping once we reopen our factory on the 14th April. Over the coming weeks, we may find ways to safely despatch some of your orders before the 14th of April, but we can’t make any promises at this stage. What we can guarantee is that our fantastic Customer Service team is working hard from kitchen tables, sofas and even the odd bed to make sure you’ll always know the status of your order.

In the meantime, we’re offering free worldwide shipping and also extending our returns period to 100 days. So you can get purchases back to us safely and easily – and hopefully without too much queuing.

UK Deliveries

Standard Delivery - Royal Mail Recorded, 2-5 working days delivery

Next Day Delivery - Interlink Next Day Delivery service is used for Horse Rug orders and any orders for more than 2 jackets, available for orders that are placed before 1pm Monday - Thursday for same day dispatch.

* Please note that if you order Jackets and Horse Rugs in the same transaction we will contact you by email regarding delivery, as some of the horse rugs are made to order they can take up to 28 days to manufacture, we may be able to arrange to send your jackets prior to sending your horse rugs.

International Deliveries

For International Deliveries for up to 2 jackets we will use Royal Mail International Tracked & Signed.

For Horse Rugs and any orders for more than 2 jackets we will use Interlink, which is also tracked and signed, orders will be delivered between 5-10 working days depending on the country.

* Please contact customerservice@lavenhamjackets.com if you require any further information.

UK Customers Returns Policy

You can return items within 14 days of receipt for a refund of that item or to exchange it to a different size or colour of the same item, depending on stock. Please ensure the original labels are attached to the garment.

To return items please complete the returns form that was in your original parcel and send using a recorded or tracked service and ensure you keep a proof of posting, the goods are the customer’s responsibility until they reach the Lavenham warehouse.

The customer is responsible for the payment of returns, unless you have received a faulty item or incorrect item then send to Lavenham using Royal Mail Recorded Delivery and please enclose a copy of your receipt of postage in your parcel and Lavenham will refund the cost of postage on to the card that was used to make the original purchase.

All returns to be sent to;

Returns
Lavenham Leisure Limited
24-25 Churchfield Road
Sudbury
Suffolk
CO10 2YA

International Returns Policy

You can return items within 14 days of receipt, please contact Customer Services regarding your return. customerservice@lavenhamjackets.com

For more details please read our Terms & Conditions