FAQ

Where are Lavenham jackets made?
All garments are made in the Lavenham factory in Suffolk, England.
What can I wear my Lavenham jacket for?
Lavenham jackets were originally designed for horse riders in mind and are still worn by jockeys and riders today. The garments are made for outdoor use in the countryside and in the city.
Where can I have my Lavenham Jacket repaired?
We offer a repair service please see here
I have a Lavenham Jacket but I can’t see the style on your website, is it possible to still have the same style made?
If you have a Lavenham Jacket and you can’t see the same style on the website we may be able to make the same style for you, to enquire about this please email customerservice@lavenhamjackets.com along with photo’s of the style you currently have.
Can I track my order?
You will receive tracking details for your order once it has been despatched.
How will I know if my order has been received?
You will receive an order confirmation by email
How do I pay for my order?
The transaction of your order will be taken through Sage Pay, we accept Debit & Credit Cards
How do I know what size to order?
Please refer to the size charts that are on the product page, if you need further guidance please contact our Customer Service Team at customerservice@lavenhamjackets.com
Can I return my order
Please refer to our returns page
Can I exchange my order
Please refer to our returns page
Horse Rug Deliveries
Our Horse Rugs are made to order so please allow 14-28 days from when you have placed your order until we despatch. We will contact you to give you an estimated date of despatch. If you have any further questions regarding Horse Rugs please contact customerservice@lavenhamjackets.com