FAQ

Where are Lavenham jackets made?
Every single Lavenham product is made at our factory in Suffolk, England, which stands just 6 miles from the location of our very first factory.
Where can I have my Lavenham Jacket repaired?
We offer a repair service, where the same hands who originally crafted your Lavenham gilet or jacket will repair it, if needs be. For all the details please see here
I have a Lavenham Jacket but I can't see the style on your website, is it possible to still have the same style made?
We have an extensive archive of over 2000 patterns and cloths, so, if you have a well loved Lavenham style we are no longer producing please drop us a line to enquire about making you a new one. You can email us on: customerservice@lavenhamjackets.com please include as much information as possible, a picture of the jacket you are enquiring about would even better.
Can I track my order?
Yes. You will receive tracking details for your order once it has been despatched.
How will I know if my order has been received?
You will receive an order confirmation by email
How do I pay for my order?
The transaction of your order will be taken through Braintree, we accept Debit & Credit Cards; Visa, Mastercard, Discover, JCB, and American Express.
How do I know what size to order?
Please refer to the size charts that are on the product page, if you need further guidance please contact our Customer Service Team at customerservice@lavenhamjackets.com
Can I return my order
Please refer to our returns page
Can I exchange my order
Please refer to our returns page
Horse Rug Deliveries
Our Horse Rugs are made to order so please allow 14-28 days from when you have placed your order until we despatch. We will contact you to give you an estimated date of despatch. If you have any further questions regarding Horse Rugs please contact customerservice@lavenhamjackets.com
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