Delivery & Returns

 

UK Deliveries

Standard delivery for orders under £200 - Royal Mail 1st Class Recorded, 1-3 working days delivery - £5.00

Free Delivery for orders over £200 - Royal Mail 1st Class Recorded, 1-3 working days delivery

*Please note that if you order Jackets and Horse Rugs in the same transaction we will contact you by email regarding delivery, as some of the horse rugs are made to order they can take up to 28 days to manufacture, we may be able to arrange to send your jackets prior to sending your horse rugs.

International Deliveries

For International Deliveries for up to 2 jackets we will use Royal Mail International Tracked & Signed. There is a flat rate of £15.

For Horse Rugs and any orders for more than 2 jackets we will use DPD, which is also tracked and signed, orders will be delivered between 5-10 working days depending on the country.

*Please contact customerservice@lavenhamjackets.com if you require any further information.

All orders are delivered Delivery Duty Unpaid. Should your order be subject to customs or import duties, these will be charged once the parcel reaches its destination country. These charges must be paid by the recipient.

 

UK Customers Returns Policy

You can return items within 28 days of receipt for a refund of that item or exchange it to a different size or colour of the same item, depending on stock. Please ensure the original labels are attached to the garment.

To return items please complete the returns form that was in your original parcel and send using a recorded or tracked service and ensure you keep a proof of posting, the goods are the customer's responsibility until they reach the Lavenham warehouse.

The customer is responsible for the payment of returns, unless you have received a faulty item or incorrect item then send to Lavenham using Royal Mail Recorded Delivery and please enclose a copy of your receipt of postage in your parcel and Lavenham will refund the cost of postage on to the card that was used to make the original purchase.

All returns to be sent to;

Returns
Lavenham Leisure Limited
24-25 Churchfield Road
Sudbury
Suffolk
CO10 2YA

 

International Returns Policy

You can return items within 28 days of receipt, please contact Customer Services regarding your return. customerservice@lavenhamjackets.com

For more details please read our Terms & Conditions