As we dispatch all online orders directly from our factory, the closure has made logistics rather difficult – but, as mentioned, we’re still processing orders and dispatching the order every Tuesday and Thursday. However, deliveries may take longer than usual to reach you. Our Customer Service team will contact you if needed with an estimated delivery date. Thank you for your patience. You can send them a message here.
In the meantime, we’re offering a 100 day returns policy. So you can get purchases back to us safely and easily – and hopefully without too much queuing.
Standard delivery for orders under £200 - Royal Mail 1st Class Recorded, 1-3 working days delivery - £5.00
Free Delivery for orders over £200 - Royal Mail 1st Class Recorded, 1-3 working days delivery
*Please note that if you order Jackets and Horse Rugs in the same transaction we will contact you by email regarding delivery, as some of the horse rugs are made to order they can take up to 28 days to manufacture, we may be able to arrange to send your jackets prior to sending your horse rugs.
For International Deliveries for up to 2 jackets we will use Royal Mail International Tracked & Signed. There is a flat rate of £15.
For Horse Rugs and any orders for more than 2 jackets we will use DPD, which is also tracked and signed, orders will be delivered between 5-10 working days depending on the country.
*Please contact firstname.lastname@example.org if you require any further information.
All orders are delivered Delivery Duty Unpaid. Should your order be subject to customs or import duties, these will be charged once the parcel reaches its destination country. These charges must be paid by the recipient.