As we dispatch all online orders directly from our factory, the closure has made logistics rather difficult. We plan to commence shipping once we reopen our factory on the 14th April. Over the coming weeks, we may find ways to safely despatch some of your orders before the 14th of April, but we can’t make any promises at this stage. What we can guarantee is that our fantastic Customer Service team is working hard from kitchen tables, sofas and even the odd bed to make sure you’ll always know the status of your order.
In the meantime, we’re offering free worldwide shipping and also extending our returns period to 100 days. So you can get purchases back to us safely and easily – and hopefully without too much queuing.
Free Delivery (when purchasing one garment) - Royal Mail 1st Class Recorded, 1-3 working days delivery
Next Day Delivery - DPD Next Day Delivery service is used for Horse Rug orders and any orders for more than 2 jackets, available for orders that are placed before 1pm Monday - Thursday for same day dispatch.
*Please note that if you order Jackets and Horse Rugs in the same transaction we will contact you by email regarding delivery, as some of the horse rugs are made to order they can take up to 28 days to manufacture, we may be able to arrange to send your jackets prior to sending your horse rugs.
For International Deliveries for up to 2 jackets we will use Royal Mail International Tracked & Signed.
For Horse Rugs and any orders for more than 2 jackets we will use DPD, which is also tracked and signed, orders will be delivered between 5-10 working days depending on the country.
*Please contact firstname.lastname@example.org if you require any further information.
All orders are delivered Delivery Duty Unpaid. Should your order be subject to customs or import duties, these will be charged once the parcel reaches its destination country. These charges must be paid by the recipient.